U.S. Chamber of Commerce
U.S. Chamber of Commerce

Case-by-Case Complaint Procedures


An alternative to having a traditional complaint procedure is to address complaints as they arise. This may be an effective approach for a business with only one or two employees.

If you find that, even though you have only a few employees, you are spending a lot of time dealing with complaint-oriented issues, you may want to consider a more formal complaint procedure to help you get control of how complaints are handled. It could end up saving you some time and help you ensure that complaints are handled fairly and consistently.

Tip

Requiring employees to follow procedures may also curtail aimless complaining or griping that they may feel is justified because you do not have a specific policy governing complaints.

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